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Job Description

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed. Managing PMN Case Monitoring Team Manage PMN Case Monitoring team, who are responsible to deliver: 1. Coordinating Case Monitoring team
2. Checking completeness and validity documents according to the SOP.
3. Analyze and approved case monitoring case based on authority limit
4. Maintain and improve service standard and turnaround time within agreed SLA.
5. Give the guidance and solution for problem case received in PMN team
6. Improvement of product & system knowledge of team members
7. To ensure that no backlog in case monitoring team by monitoring dashboard
8. Thinking independently and automation by enhance PMN system
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

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Job Detail

  • Job Id
    5d9d74872b08aa25
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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