Install and configure software and computer systems.
Troubleshoot and resolve issues with software or hardware.
Network setup and configuration.
Walk colleagues or clients through steps to help them resolve their technical problems.
Maintain procedures, reports and asset inventory updates.
Setup account for new users and assist with password or login problem.
To manage SR ticket numbers and close in a timely manner
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
Associate’s or bachelor’s degree in computer science or a related field.
2+ years of experience in a technical support role.
Working knowledge and expertise with a variety of software, hardware, and applications.
Willingness to solve complicated problems and see projects through to completion.
Analytical skills to study problems and records and identify solutions.
Team-oriented attitude to help other colleagues and departments with technical problems.
Strong interpersonal communication and relationship-building skills.
Ability to manage time and effectively prioritize numerous projects at one time
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
