Job Description

About Experian

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we’re investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.

There will never be a typical day at Experian, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are unlimited in the ever-changing SEA landscape.

The role sits within our Decision Analytics business, one of our four Global Business Lines. Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimize customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organizations.

What you’ll be doing

In the Professional Services Organisation within Experian, we implement lasting business change for our clients to help them realize opportunities and growth.

The consultant is responsible for:

• Business requirement gathering and at the same time, solving complex business problems into simplified workable solutions in the manner of; 1) Requirement gathering & Analysis, 2) Solution designing into functional specification, 3) support or lead the build/test team
• Supporting to build relationships with existing or prospective clients, to facilitate effective ongoing sales and delivery activities
• Working sometime with very tight schedule or deadline so time management skill is essential
• Understanding financial sector industry trends and market specific trend as well in order to guide clients with Experian’s consulting community into the right direction with clear value proposition
• Adhering to consultation practices and process strictly to derive immediate values to clients
• Demonstrating a sharp focus with extra miles to hit the high quality the team can be proud of
• Running multiple projects whenever possible to accelerate fiscal values together with the team
• Quick learning skill to understand Experian product’s functional components and feasibility in order to deliver functional requirement for Experian solution implementation

The project portfolio includes projects form large, multi-year multi $m to smaller discrete projects for Tier 2 & 3 clients. The consultant will be critical in building effective implementation environment with these clients, supporting the growth in new business from these clients, and defining the delivered solutions to these clients.

We are looking for someone who:

• Can form effective relationships with clients from analyst to head level of department within our client organizations
• Has extensive experience in the banking industry
  • Can identify and discuss banking processes with the client in their own terms, and be perceived by the client as a trusted advisor
  • Can generate demand within client organizations; either through proactive/reactive consultation activities, or identifying opportunities within project deliveries
  • Can work with sales teams to convert opportunities into sales
• Has extensive consultative experience in:
  • Identifying business needs, translating into functional needs, and constantly seeking opportunities for improvement
  • Supporting the project team to ensure banking processes and software solutions achieve a quality outcome
  • Overseeing the solution build/test process to ensure that client business goals are met through lasting change
  • Supporting clients in transforming their business practices with seniors

Essential Duties and Responsibilities

Analysis and Consulting with consulting person:

• Identify business requirement and targeted outcomes for any given delivery
• Own the quality of the design within a project context i.e. ensure that the processes and solutions designed achieve the business objectives and goals for client organizations
• Business process optimization and business strategy of the industry best practices should be occurring
• Constantly define and refine the approaches to delivering best consulting services
• Leverage relationships to take accountability to identify, escalate and resolve issues and drive continuous improvement in portfolio performance with seniors
• Continuously improve on the implementation of industry best practice in business process and solution design

What you’ll need to bring to the party

The successful candidate will have up to 5 or more years’ experience in either a banking or professional consulting services environment. They will possess solid knowledge of retail banking processes, to enable them to be able to converse with clients in their own terms. They will have spent time within a consultancy or professional services environment and possess a combination of consultation and solution delivery experience.

Knowledge, Experience and Qualifications

Experience

• 5+ years of experience in either or both of:
  • A Professional Services environment delivering client facing projects
  • A Professional Services environment leading pre-sales engagement
  • A retail banking environment covering risk management, product management, or CRM
  • Has solid experience leading or participating in pre-sales engagements for banking clients
  • Has led business process and/or software design for software delivery projects to banking clients
  • Has extensive knowledge and is articulate in retail banking concepts

Qualifications

• Bachelor’s Degree or Post Graduate qualification
• Strong communication skills – professional proficiency in writing reports, functional specification and presentation
• Innovative and inquisitive mind, focused on addressing and solving issues on hand holistically with details
• Strong interpersonal skills and focus on customer satisfaction
• Strong collaboration and teamwork – know how to lead with full accountability and be part of the team with full motivation
• Knows how to enjoy cultural differences and changes occurring in the team and project
• Computer language skill isn’t required but Pseudo code driven analysis is required
• Professional MS Office Suite skill is must
• Fluent oral and written English skill is a must

Adhere to Experian policies and procedures

• Work under the Experian behaviours and values
• Facilitate and drive performance management processes
• Champion a culture where the fair treatment of customers is at the heart of the Experian business
• Ensure that by leading by example, you adhere to all regulatory requirements and apply appropriate controls in the interests of customers. Through the adoption of a top down approach, demonstrate a culture where all our people understand their regulatory obligations, including what the fair treatment of customer’s means to them and our organization