CS&Q Senior Manager – EAJ Product
Key Responsibilities:
a. Systematic reduction of end-to-end non-quality top contributors that can lead to customer complaints: in-process/manufacturing quality, outgoing quality, surveillance test.
b. Execute annual quality plan in collaboration with the LoB to achieve product/equipment robustness in quality and application.
c. Indicators: PRR/EDR, MQD, DPMe, TEX-NSS, other
3. System and Processes:
a. Continual assessment and improvement of the quality system (ISO and SPS) to ensure relevancy and robustness.
b. Annual quality planning, setting of priorities and allocation of resources with full alignment to LoB’s priorities and to the cluster and CS&Q function Hoshin.
c. Continually design and execute data collection to facilitate analysis hence enabling formulation of action plans to resolve operational and systemic issues.
d. Streamlining of operation with innovative and economical solutions.
e. Continuously benchmark with other entities to drive excellence
f. Indicators: SPS score, ISO/OHSAS compliance, Certifications, NQC, MDR, PEP, (ESSR)
4. Tools:
a. Issue occurrence prevention via rigorous application of the FMEA tool.
b. Wide and consistent use of the 8D methodology to prevent issue recurrence.
c. Indicators: FMEA RPN, 8D Assessment Score
5. People Competency and Network Development:
a. Identify and elevate the competency/skill of the network.
b. Coach the network in the use of PFMEA and 8D tools.
c. Promote customer centricity culture in the organization via Supplier Kaizen, Quality Culture awareness campaigns, etc.
d. Develop the network and encourage inter-entity benchmarking and best practice sharing.
e. Help the CS&Q network to overcome barriers to achieving goals and ensure execution of strategies in line with regional priorities.
6. Network Animation:
a. Work with the internal stakeholders to identify pain points and systemic issues that can lead to customer dissatisfaction.
b. Lead or actively participate in global projects to improve: Offer Quality, competitive lead-time and overall customer experience in using the products/equipment (including application).
c. Act as the primary interface when facing external and/or customers complains
d. Leverage existing organisation to influence good practices deployment in the upstream supply chain (ex: at suppliers)
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