Onboarding Analyst - Midtrans

Date Posted: Posted30+ hari yang lalu
Salary:
GO-JEK
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

About the Role

As a Merchant Onboarding Planning Analyst, you’ll focus your effort on analyzing the end to end onboarding process, deep diving the issues and supporting data-driven decision making which aim to provide the best experience merchant journey and make them happy and satisfied using our product.You'll get your hands dirty in analyzing and interpreting findings from internal and external data, understanding the impact of each stage of merchant onboarding activities, designing and running experiments, and developing standardized reports and dashboards for the Merchant Onboarding team.
From the insights that you’ve gathered, you’re also expected to propose various ideas to make a quick, effective and efficient onboarding process for our merchants and ensure that all issues and pain points are highlighted and escalated to drive continuous improvement across the Merchant Payments organization.


What You Will Do

    • Deliver insight, analysis, data visualization, and business use case to onboarding and business team
    • Ensure data availability and reliability for the team
    • Building and maintaining strategic, operational, and analytical dashboard
    • Explore various ideas, deep dive current processes (incl. pain points, issues, system, technology, etc), proposed and implement potential process improvement (in terms of effectivity and efficiency)
    • Build dashboards and reports for various purpose such as effectively monitor team’s performance and spot issues quickly to performance report for senior leaderships

What You Will Need

    • At least 2 years of working experience with data analysis and reporting
    • Experience in working on process improvement projects
    • Proficiency in SQL and strong experience with a data visualization and dashboarding tool (e.g. Tableau, Metabase, google data studio, etc)
    • Proficiency in business English and Indonesian is a must
    • Knowledge of Salesforce is a plus
    • Comfortable working both independently with minimal guidance and in a team setting and has high attention to details, quality oriented result
    • Ability to transform an ambiguous business or product problem into a well-scoped and impactful analysis
    • Strong operational background and a track-record of making data driven decisions.
About the Team

Our Payments team oversees GoPay (Southeast Asia’s fastest-growing consumer payments and financial services app), as well as Midtrans (one of Indonesia’s largest payment gateways), and Spots (Indonesia’s largest offline network for payments). Our Merchant Payments team is part of the larger Payments platform, and consists of passionate engineers based in Jakarta, Singapore, and Gurgaon. We run Southeast Asia’s leading financial platform for online and onsite merchants. It's our job to oversee all things related to empowering business owners, and to create a seamless and efficient payment gateway solution. We also take the time to understand our merchant-partners daily concerns and experiences in order to cater our services to resolve any hurdles and expand their operations. The big question that we’re always trying to solve is: How can we better improve our digital experience for our merchants-partners. We've helped simplify payments for over 300,000 merchant-partners in our respective regions - from retail stores in town to your favorite Gorengan and Martabak stalls. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia. We are working on several projects now, including one about enhancing direct interaction with our merchant-partners of a variety of businesses and their customers. We’re a high-performing, tight-knit team who are committed to the growth of the company, as well as each other’s personal growth and well-being. Pre-COVID, factions of our team would enjoy catching up over a round of drinks after work. However, with WFH becoming more normalized, we've been sharing our favorite ways to prioritize a healthy work-life balance at home. Off-hours, you’d probably find us binging The Queen’s Gambit on Netflix, whipping up a loaf of sourdough bread, or trying our best to survive a HIIT workout on YouTube.
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

Related Jobs

Job Detail

  • Job Id
    6489bde598684fcb
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact GO-JEK

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.