Customer Service

Date Posted: Posted30+ hari yang lalu

Salary:

Indonesia

Job Description

Develop strong and trusted relationships with customers through timely and accurate communications
Managing member and non-member database
To Manage high volume of customer calls to ensure excellent customer service and satisfaction
Resolve customer/member issues in accurate and timely manner
Maintain and update documents related to customer/member accounts
Provide data for management related to member profile
Develop new business opportunities in every customer communication
Validate and qualify new customers before referring to the appropriate sales team
Assist in developing sales and marketing initiatives
Assist in retail business
Assist marketing teams in developing marketing materials
Generate customer/member lesson feedback on periodic basis

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related field
Professional Working Proficiency
2 years experience in the same field ideally in Hospitality Industry
Maximum 30 years old
Strong oral and written communication skills
Excel in Negotiation, Communication, Strategical and Analytical thinking
Results-oriented with strong analytical skills
Deep understanding of CRM systems and best practices
Computer literate with excellent presentation skills and highly sophisticated communication skill
Written and oral with proficiency in English is essential and Japanese is a must with JLPT minimum Level N3
Willing to travel around Jakarta, especially during pandemic

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