Date Posted:
Salary:
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Job Description

  • Responds to users requests for information and assists in problem resolution.
  • Maintains contact with users on operational and production problems.
  • Assists in coordinating the resolution of applications/software systems problems impacting production.
  • Assists in resolving technical computer operations equipment problems.
  • Logs documents and maintains history records on Information Technology production problems.
  • Initiates corrective action or carries out instructions to resolve system problems on production jobs.
  • Develops and maintains service level agreements with the various user departments and enterprise business units.
  • Performs at or above the enterprise’s Information Technology performance standards.
  • Provide Level 1 assistance to inquiries on the features, functions and usage of hardware and Software per the Help Desk Supported Hardware and Software Appendices
  • Identify, escalate (e.g., COMPANY’s Internal IT Team or Level 3 escalation), manage resolution and close Incidents
  • Manage the Root Cause Analysis process on recurring Incidents
  • Visit and check IST facilities on Video Conference Room (WePresent, Cisco Video Confrence) on Daily Basis (Morning)
  • End User AntiVirus Support
  • Coordinate Service delivery with other support groups within IST Division third-parties, as necessary
  • Utilize remote control tools to manage and enforce compliance with configuration management standards
  • Assist in enabling the enforcement of compliance to configuration management standards and the appropriate optimization at the desktop
  • Assist user for SAP Basic Navigation
  • Provide SAP Authorization to existing SAP users according to appropriate roles validated by the business/SAP Authorization Managers.
  • Manage end user account ((Windows, Email, SAP), i.e. re-initialised/modify password, and unlock accounts.
  • Perform RIS (Remote Installation Service) process.
  • Perform COMPANY approved smart devices delivery (i.e. IPhone, etc) and its operational daily support
  • Support of COMPANY’s mobile users (i.e. use of IPhone, Any Connect, etc…)
  • Provide stand by officer outside/beyond office hour in order to be able to give a quick response and analysis if there is any immediate problem need to be solved in Balikpapan, Jakarta, and Sites
  • Coordinate employee End-User account administration, activation, changes and terminations, including: password/account setup and reset, remote access connectivity, Email accounts, End-User Ids, and Password resets
  • Provide end-to-end Problem identification, escalation, resolution and closure process (Liaise to third party service providers with coordination with COMPANY’s PIC)
  • Visit and check IST facilities on critical room on sites (e.g Video Conference Room)

Personnel Requirement:
  • Minimum of Diplome-3 Degree in computer science or related field
  • Minimum 3 (three) years relevant experience will be required.
  • Good knowledge of Win 10, Linux, TCP/IP networks, Microsoft Office products, RIS process & GPO (Group Policy Object) concept,
  • Basic knowledge SAP basic
  • Good knowledge meeting room automation (Video Conference) WAN/ LAN/ PABX/VOIP telecommunication.
  • Good Knowledge of Microsoft Office, Microsoft Exchange and G-mail Suite
  • Basic Knowledge of all enterprise hardware and software in use within the enterprise

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Job Detail

  • Job Id
    677543544c92cf07
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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