Date Posted:
Salary:
id
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Job Description

Persyaratan
  • 1 years of experience in service quality assurance
  • Expertise in CRM tools such as Qiscus, Qontak, etc
  • Very attentive to detail
  • Experienced managing 5+ people
  • Highly analytical and obsessed with the customer experience Tanggung Jawab
1. Monitor and maintain quality of Sales agents performance with weekly reporting
2. Observe the sampling data, in order to assess the Customer Service problem-solving quality based on the QA Scorecard methodology
3. Evaluate and score current operating model performance and suggest improvements based on the findings
4. Provide training and support Sales Agent

5. Ensure standardized quality of Sales Agent team to make sure they align with SOP Disclaimer: melamar pekerjaan di Karir.com tidak dipungut biaya

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Job Detail

  • Job Id
    691c20d3b6335b4f
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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