Commercial Service Staff

Date Posted: 20 hari yang lalu

Salary:

Jakarta

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Job Description

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

You will join a collaborative team in process solution division as Commercial Service Specialist with a leader in Life Science. Reporting to the Head of Commercial Service, SEA TW & Oceania, the purpose of this role is to create an outstanding and effortless experience at every interaction for customers. Armed with a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced environment.

This role will see you working in a dynamic and rewarding team environment focused on delivering a better customer experience. You will be responsible for handling inquiries, liaise internally to resolve technical and non-technical related service issues and ensuring each order transaction is processed within customer specifications for Merck guidelines. As a Commercial Service Specialist, you must be eager to learn, be respectful, honest & humble, and embrace challenges.

Your key responsibilities will include:

Resolve customers' issues in professional andtimely manner and multitasking through multiple computer systems while talking on the phone.

Efficiently process customer service inquiries and purchase order requests.Keeping them informed on the status of their critical orders and ensuring high service levels and process consistency across a multi-site customer contact function

Collaborate with internal stakeholders to offer proactive solutions to reduce customer effort
Participate in the testing & implementation or improvement initiatives associated with customer service. Support audit reviews, local or regional projects through active participation or coordination
Maintain good working knowledge of the company's brands, systems and processes.
Ability to consistently use sound judgment, take initiative and make good decisions to accomplish job duties and maximize customer satisfaction without compromising the company's integrity.
Report unusual or escalated service issues to the appropriate individuals/departments, ensuring thorough, detailed information is provided.

Who you are:

Bachelor's degree/Diploma in a science discipline is preferred
Minimum 1-2 years of customer service experience in Customer Service Role
Proficient Excel and experience in SAP is more preferred
A strong team player with a growth mindset who will willing to rise to the occasion
Take ownership and accountability to follow up and executing on tasks
Self-motivated, meticulous, and organized, with attention to prioritizing multiple tasks
Demonstrate good communication skills
Adaptable and flexible to work in a dynamic, high-energy environment that undergoes constant change

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

Job Requisition ID: 226560

Location: Jakarta Timur

Career Level: B - Recent University Graduate(<1>

Working time model: full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone's health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: ERP, SAP, Technology

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Job Detail

Job Id

6d805a32f72d085d
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female