Date Posted:
Salary:
id
Apply Now Whatsapp to Friend Save This Job

Job Description

Gear Inc is seeking a QA Manager in Indonesia (Native only) for our Moderation team (Team size: 400 - 700 staff). Ideal candidates are able to adapt and are well known with fast-moving and last-moment change.

Main responsibilities:

  • Overseeing daily workflow of TnQ (Training and Quality Assurance) team
  • Developing, implementing, and supervising processes/frameworks to maintain quality metrics set by client.
  • Design curriculums to facilitate strategic training based on the organization's goals.
  • Evaluate organizational performance to ensure that training meets business needs and improves performance.
  • Increasing moderation quality by cooperating closely with internal stakeholders (Team Leads and WorkForce Analysts)
  • Metric-driven, analyzing, and reporting on team productivity and delivery of targets to POCs.
  • Maintaining the internal moderation calendar for the relevant programs
  • Maintaining and evaluating assessment procedures including internal and external moderation;
  • Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.

Requirements

  • Fluent English is a must
  • Have 3 years of experience in Moderation/ Customer Services/ Quality Assurance/ experience in community moderation.
  • Have experience working with content management methods and tools
  • Analytically-minded and detail-oriented
  • Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently.
  • Are self-starters and have a high degree of personal responsibility
  • Demonstrate a positive, can-do, proactive attitude
  • Are able to function in a fast-moving environment
  • Enjoy working and contributing as part of a team
  • Good to have but not required: experience with Google sheets/documents
  • Adapt at content management processes and tools.
  • Excellent time-management and organizational skills.
  • Ability to Multitask, with an effective resolution of conflicting priorities.

Benefits

  • Attractive salary (up to $1000) and benefits, international, fun and professional working environment
  • An open and honest culture where people are valued, treated fairly and trusted and empowered
  • Flexible working hours, we work 40 hours per week (Monday-Friday)
  • 13th salary and additional bonus every year
  • Lunch allowance and free drinks (coffee, tea, etc)
  • Health Insurance package
  • Annual health check, annual flu vaccination
  • Paid leave (12 days/year), sick leave and personal leave

All interested candidates are welcome to apply. Please send your cover letter and resume expressing your interest to us at Jobs@gearinc.com. Only shortlisted candidates will be contacted by our HR team.

Related Jobs

Job Detail

  • Job Id
    6ef514101c144bc8
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.