Monitor, report, and analyse quality-related metrics and initiate plans for corrective actions across all channels
Facilitate regular calibration sessions to ensure consistency in quality requirements and standards
Collaborate with both internal and external stakeholders for quality strategy alignment and re-engineer the current process so as to improve the overall quality
Analyse complaints to identify root cause of user's dissatisfaction and provide recommendations on service recovery
Candidate must have by minimum Diploma/Bachelor's degree from a university
1 - 2 years working experience as Quality Assurance or related-roles
Excellent communication and interpersonal skills
Independent and able to multitask, able to work within timelines
Positive and energetic outlook, able to motivate others
Ability to thrive in a fast-paced environment
Structured thinking, able to evaluate problems and come up with effective solutions
Minimum 5 years experience in IT development of banking systems technologies.
Application will be using COBOL as the main language and candidates are expectedâ¦
ICBP - Nutrition and Special Food.
Min S1, IPK min 3.00, All Major.
Experience max 1 year in the same position.
Able to operate computer (Ms word and Ms excel).
Conduct qualitative and quantitative researches (both online and offline) for the game business; includes concepting, planning, coordinating, executing, andâ¦
