Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
POSITION SUMMARY
To make sure that every guest who arrive at Jakarta International Airport receive an extremely warm welcome.
Working with an arrival list, which provided by the hotel, to greet all designated guest off their flight with a sign bearing the JW Marriott Hotel Jakarta name. Notifies the AYS when a guest on his way from the airport by note down the type of car, license number and departure time. Makes sure guest has received all his luggages, if not, take care of filling a claim letter (Property Irregularity Report) as necessary to be handed over to Manager in charge for follow up. Assist guest luggage and escort to his transportation; arranges transport for guests who have no transportation booking according to policy and procedures. Inform the driver as soon as the flight landed. Working with the Concierge, AYS and Guest Services ensure the well-being of the guest and transmit any special request. Maintain all the tools and equipment and avoid misusing them. Maintain high level of professionalism and avoid any negative behavior, which may jeopardize hotel's reputation. Report to work to Hotel before and after completing duty at Airport. Perform related duties and special projects assigned. Plan for unexpected arrivals and inform hotel accordingly. Promotes hotel's services and facilities whenever possible. Assist in handling guest's complaints, ensuring they are refereed to the correct person that follow up action occurs. Perform rotation schedule and duties as Bellman / valet. . Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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