Merchant Community Intern - Commerce Enablement

Date Posted: 30+ hari yang lalu
Salary:
GO-JEK
Jakarta
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Job Description

About the Role
If you’re looking to be a part of a dynamic, highly analytical team and an opportunity to dive deep into projects surrounding the Merchant Community, look no further. As our Merchant Community for Merchant Development team, you’ll be involved in end-to-end scalable education activities for Moka & GoStore Merchants in the community. Along with content development, you will be in charge of mass communication execution and reporting of our weekly community engagement activity and communications, including updating the community membership database. You will work closely with the Offline Marketing team to create online community engagement activities which aim to retain the merchants in the Gojek ecosystem. The cherry on top, you’ll get to be a part of a team that works to retain thousands of our existing Merchants.


What You Will Do

    • Be responsible to monitor the community groups communication and engagement on a daily basis
    • Assist in online community activity planning and execution such as webinar
    • Liaise with Communication, Marketing, and other teams for any information to communicate with merchants in Community
    • Update the Community membership data
    • Plan and create educational content for the merchant community

What You Will Need

    • Fresh graduate or final year student from any major, preferably from Communication or Business & Management
    • Comfortable meeting new people and mingle with them
    • Have an interest or joining in any online community is a plus
    • Basic knowledge of Ms. Excel/ Google Sheet and Ms. Powerpoint/ Google Slide
    • Up to date with recent business trends
    • Available to work full-time for 6 months contract (We are currently working from home (WFH) until the end of the year)
About the Team
Our Merchant Development team currently consists of eight people that are responsible for handling communications and community that aims to educate Merchants. As Rendang is to the people of Indonesia, we are to Gojek & Moka, providing the nourishment to sustain our business from the inside out. Our main responsibility is to educate and retain our Merchants, so they understand and can utilize our features and product to grow their business. How does one achieve this, you may ask? By creating and implementing scalable community initiatives with segmented education for our Merchants. For instance, create and deliver some business insight into Community and campaigns to our Merchants to help them grow their business. What drives us is our shared sense of nurture and help Merchants to grow, using the best scalable and digital channels, especially during pandemics.
As a team, we’re concerned with the growth of the company, and each other’s personal growth and well-being, too. We enjoy bonding over our shared love of Food, Series, and Books. With WFH becoming more normalized, you best believe that we’ve been sharing our favorite ways to prioritize a healthy work-life balance at home (Netflix marathons, anyone?).
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    70ade26c4dc9d06e
  • Location
    Jakarta
  • Company
    GO-JEK
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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