Operations Engineer (Technical Support Specialist) - Jakarta

Date Posted: Posted14 hari yang lalu
Salary:
Jakarta
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Job Description

Job Introduction

International Operations provides the infrastructure and production facilities for BBC News internationally, leading on the delivery of safe, secure and compliant operations. We support our editorial teams to create engaging content and grow our global audience.

International News is at the heart of the BBC. BBC News Group employs approximately 2,000 staff in 74 news bureaux around the world. It provides multimedia services to a global weekly audience of over 489 million, in English and more than 42 languages around the clock, every day of the year. Bureaux react to breaking news, provide news updates and analysis and produce live programmes and online output.

International Operations team support all News Group international bureaux. They manage all the office budgets and oversee international projects and provide a single interface with Technology, Finance, HR and the BBC’s other professional service teams and experts.

We are recruiting an Operations Engineer who will report to the Bureau Manager for the running of the Jakarta Bureau technical operations and be responsible for technical affairs in the Jakarta Bureau.

You will provide a professional technical support service and office management to our Jakarta operations, spanning a variety of technologies, and within a service management culture.

Main Responsibilities
  • To ensure that technical incidents are fixed as expeditiously and efficiently as possible. To co-ordinate effectively with local/regional staff, and with Technology teams across BBC to maximize efficiency.
  • To provide a first-line engineering support service working with the BBC’s support bodies in the UK to the Jakarta Bureau. This will consist of a first line analysis of the problem, executing a fix where possible or more likely, taking responsibility for co-ordinating with the UK support bodies, a fix.
  • To provide on-site support for services delivered to the BBC Jakarta operation by the BBC’s technology partners, including AtoS.
  • To provide a point of co-ordination, contact and knowledge for local technical providers to the Jakarta Bureau eg telecommunications and internet suppliers, power and building infrastructure and air conditioning maintenance suppliers.
  • To keep a record of faults and their fixes and to work with the BBC’s Engineering Operations Support department to monitor trends and ensure service levels are adhered to.
Are you the right candidate?
  • Fluent spoken and written English; excellent communications skills and ability to manage remote communication effectively, as well as experience of producing accurate and concise documentation and communications.
  • A good working knowledge of the technology in use at BBC and a commitment to technological excellence in support of the business need. An up-to-date knowledge of all relevant technologies, including camera, sound and studio equipment and practices, RF & satellite communications, digital broadcasting production techniques including audio/video capture and distribution and IP networks.
  • An appreciation of broadcast industry standards including video and audio encoding.
  • Excellent organizational skills. Experience of prioritizing own workload, the ability to self-manage under pressure to produce accurate work and meet deadlines.
  • Ability to present information clearly and concisely so that it easily understood by a variety of audiences.
  • Ability to understand and interpret data accurately and effectively.
  • Consistently pays attention to detail.
  • Ability to comprehend instructions and details but willing to question in order to clarify requirements.
  • Confident in own ability and judgment and willing to take the lead and be personally accountable.
  • Proven adaptability and flexibility, enthusiastic to new ideas and approaches.
  • Strong determination to succeed, whilst maintaining tact and diplomacy, even when faced with challenges and obstacles.
  • The ability to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.
  • Demonstrable experience of leading a team, and being personally accountable as well as being part of a management team.
  • A lively interest in the broadcast news, online news and wider media environment.
About the BBC

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Package Description

Contract: 24 month fixed term contract

Location: Jakarta, Indonesia

Local terms and conditions apply

Any offer of employment with the BBC will be conditional upon you having the right to work in Indonesia.

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Job Detail

  • Job Id
    77470bdcb1b0b010
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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