About the Role
If you’re looking to be a part of a dynamic, highly analytical team that enjoys creating strategies based on available data, look no further. As our Branch Operation Staff for the Sumatera Region team and based in Batam, you will be handed the reins in overseeing the supply management for Gojek. Along with the branch team, you will be in charge of the operational driver spectrum within the branch level, which includes balancing supply and demand (BCR), utilizations, driver acquisitions, driver engagements, and solving driver problems on the field. Working closely with the Regional Strategy team, you will even get to localize the HQ strategy that matches the nature of the branch. Perhaps the most meaningful of all: your efforts will work to enhance the lives and livelihoods of our driver-partners in the region, providing them with the attention, experience, and opportunities they deserve.
What You Will Do
What You Will Need
About the Team
Our Operations team is a big family spread out across multiple regions in Indonesia. Working alongside the Product team, we are predominantly concerned with all things to do with our driver-partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver-partner family in the district, just to name a few things. We also oversee the supply within Gojek, including creating detailed business analyses, outlining problems, and developing solutions for our driver-partners.
One of the biggest challenges our team has had to face has undoubtedly been maintaining a high level of engagement with our driver-partners amidst the COVID-19 pandemic. To ensure our driver-partner ties remain strong with the company, we introduced online meet-ups and forums with our driver-partners where they can openly discuss their questions, concerns, and experiences directly with our team.
Our team genuinely enjoys what we do since we get to see the impact of our work reflected in our driver-partners' everyday lives on the field. We're a fun group made up of avid readers, amateur gamers, Netflix watchers, K-pop listeners, and (guilty ) reality show watchers. We're also big foodies since we're spoiled for choice here in Indonesia (food recommendations are always welcome!).
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