Date Posted:

Salary:

Responsibilities:

Contribute to the development of a high performance culture within the business including providing leadership coaching support and advice to direct report

Make recommendations regarding any changes or new operational processes and implement those changes

Ensure all team members have clear performance criteria and any issues which are affecting the achievement of performance outcomes are managed promptly

Monitoring the team's daily activity and productivity. Any under-capacity and scheduling issues should be raised ASAP to Manager & the respective unit

Compile and check absent, overtime sheets before submitting to Supervisor and coordinate the team's overtime (if necessary) with Manager & the respective unit

Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction

Create better modes of operations to make it easier for both team members and customers
Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends. Also, take disciplinary measures against any team members whom is found wanting
Provide assistance to team members whom are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching
Ensure that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfactions
Step in to attend to customers that are proving difficult to team members and resolve their complaints

Requirements:

Have work experience as a Team Leader Call Center/Admin/KYC/Data entry min 1 year
Showcase good leadership skills to carry team members along
Excellent skills for communicating and relating with both staff members and customers
Good interpersonal skills to create a cordial relationship with team members
Ability to multitask
Able to handle disputes and emergencies
Must be result oriented
Computer literate/MS Office
Able to speak, write and explain in English is preferable
Ready to work shifts and placement in Semarang

Job Types: Contract, Trial period contract

Salary: From Rp4,000,000 per month

Ability to commute/relocate:

Semarang: Reliably commute or planning to relocate before starting work (Required)

Language:

Shift availability:

Expected Start Date: 08/01/2022