Operations Manager - Reinsurance

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

THE COMPANY

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.


THE ROLE

Overview of the role:

The Operations Manager will have overall responsibility for four principle areas:

  • Operations Management – accountability for the delivery of efficient / cost effective operational services to the business via either onshore or offshore teams. Where leveraging Shared Service Centre(s) if applicable, a key focus is to make Shared Service Centre ‘Work’, through structured oversight (e.g. effective MI and governance), close working (e.g. regular reciprocal value adding visits) and proactive continuous improvement.
  • Operational Risk - work in partnership with broking colleagues, compliance, claim and other corporate functions to enhance our processes, procedures, data quality, 1st line controls practice (inc. the training there of). Could include Claim manual, Regulatory related document, Broker Manual, FATCA, Market Security, file reviews and the handling of Complaints/Breaches.
  • Projects - scope and deliver change initiatives to enhance client and colleague experience to support strategic priorities / risk management. Examples could include operating model change procedures / standardisation, and / or process improvement. Client and business outcome orientated.
  • Other - lead on specific topics as prioritised by local management as required.

Major Accountabilities:

  • Deliver high quality, cost effective operational support to drive process control and client satisfaction
  • Daily management of WRBI operational support functions including the development and maintenance of best practices and standard operating procedures.
  • Identify, prioritise and implement continuous improvement initiatives to optimise the client and broker experience, as well as drive cost efficiencies - in accordance with the Global Operating Model principles and design.
  • Develop, promote and enhance a culture of “client first” service.
  • Foster and maintain a collaborative relationship with local/Shared Service Centre – performing a gatekeeper role and overseeing performance to ensure service adoption / usage, SLA delivery, quality and capacity utilisation is where it should be. To support this, bi-annual visits (minimum) and the skills / knowledge development of the operational team is a key part of the role.
  • Develop and proactively share best practice, provide challenge and drive consistency across the BU’s.
  • Plan, implement and manage agreed projects – ensuring they meet business objectives, make effective and efficient use of resources and are completed on time / within budget.
  • Produce and interrogate relevant Operational (Run), Project (Change) & Control MI as required by leadership.
  • Lead, orchestrate and motivate others in the delivery of service excellence, embedding the highest standards along the value chain including best practice client touch points, 1st line control / risk management.
  • Lead the delivery of standardised procedures and service standards. Ensures these are understood and followed so that risk management, information security, legislation and regulation are managed effectively. Linked to this, develop and deliver Operations, Systems and relevant Control training for new joiner and existing staff.
  • Maintain a proactive and positive relationship with both the Compliance and Operational Risk (as applicable) to ensure all relevant legal, regulatory or WTW risk obligations are met.
  • Contribution to business plans, budget and associated monitoring as required.
  • Provide team leadership (where relevant) to maintain high levels of integrity, motivation and morale. Establish an environment that promotes WTW Values and adheres to the Policies and Guidelines

THE REQUIREMENTS

  • 5+ years of relevant experience in Reinsurance/ Insurance, Reinsurance/ Insurance Broker or Financial Services.
  • Team Leadership / ability to manage colleagues locally and virtually.
  • Experience of implementing initiatives to drive change and / or deliver operational excellence.
  • Project management experience; design and coordination of action plans (and teams) to implement a shared goal.
  • Excellent interpersonal skills and a proven ability to influence / coach / manage stakeholders across the organisation to get things done.
  • High levels of Emotional Intelligence (EQ) - including self-awareness, self-regulation, empathy and social skills. Actively listens – makes people feel heard and understood. Shows respect and acts in ways that builds trust and respect.
  • A strong personal desire to achieve excellence.
  • Highly organized with the ability to prioritize and structure workload.
  • Strategic thinker who can decompose complex issues & find solutions
  • Accreditation or demonstrated knowledge of change management, process improvement, quality management or KPIs.
  • Understanding or experience of working in partnership with other support functions, e.g. Sales, Claim, HR, Finance, Risk, Compliance, Legal
  • Good working knowledge of relevant regulations.
  • Experience working with, improving and expanding local/shared service centre operations – captive and / or 3rd party.
  • Bachelor’s or Master’s level degree, preferred.
  • Experience giving presentations to clients and internal groups.
  • Computer skills, including Excel, Word, PowerPoint, Outlook
  • Fluent English and Bahasa Indonesia

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Job Detail

  • Job Id
    798f45719863c11f
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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