Our Exciting Opportunity:
We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
You will:
Act as the first point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations.
Work shift operations as per defined shift roster and actively monitor ticket queues to ensure timely response to tickets
Focus on improvement of automated recovery.
Secure Issue support for Service surveillance and Field service.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
To be successful in the role you must have:
Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G
Mobile Telecommunications knowledge with telephony switching principles, transport networks, access networks, traffic concept, telecommunication networks & signaling, voice and data flows, valuable services
KPI Analysis and synthesis capabilities
Solid knowledge of operation and troubleshooting of multivendor telecommunication equipment’s
Basic Understanding of Machine Learning, Artificial Intelligence & Cloud technologies
Basic understanding and working knowledge of Scripting
Core and access network performance / configuration parameters and their interpretation and usage.
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com
We are proud to announce at Ericsson Indonesia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
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