Customer Support Specialist

Date Posted: 30+ hari yang lalu

Salary:

Jakarta

Apply Now Whatsapp to Friend Save This Job

Job Description

Job Desc:
Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

Update our internal databases with information about technical issues and useful discussions with customers

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members

Inform customers about new features and functionalities

Follow up with customers to ensure their technical issues are resolved

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives

Requirements:
Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

BSc in Information Technology or relevant diploma

Related Jobs

id -

Apply Now
Baru Program Liaison - Jakarta, Indonesia (Remote working)

Jakarta - Posted1 hari yang lalu

Apply Now

The Program Liaison (PL) will assist in managing drug access program(s) in the region. The jobholder is required to help represent Axios in daily meetings withâ¦
id -

Apply Now
Project Manager for Banking Application

Jakarta - Posted30+ hari yang lalu

Apply Now

Working as project manager in various types of IT project, from service and product development to large scale system integration as part of the group inâ¦
Baru IT Executive

Kuta - Hari Ini

Apply Now

Being the primary point of contact for IT support, you will serve the needs of the business, our guests, and your colleagues to ensure smooth overall operationsâ¦

Job Detail

Job Id

81352d1735333861
Location

Jakarta
Company
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female