1. monitoring productivity team
2. monitoring performance team dan individu
3. membangun team work dan Sinergi
4. memperbaiki portfolio xdays
5. melakukan coaching team
6. melakukan briefing untuk komunikasi dengan team
7. melatih dan mengedukasi Desk Collection dalam hal negosiasi ke card hollder ( negosiation sill )
8. meningkatkan kualitas team
9. monitoring kehadiran team
10. monitoring pekerjaan yang menjadi tanggung jawab Dunning
11. monitoring Dunning mengenai Do and don't Collection
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