Date Posted:

Salary:

Managing Sales Performance

Meeting efficiency and sales targets
Setting team and individual targets that are challenging, achievable, measurable, and in line with Head office target requirements
Working closely with the Team Trainer to thoroughly monitor, assess and evaluate each staff member’s sales performance and techniques
Working with and motivating each staff member to meet their sales targets and improve their sales techniques
Tracking sales performance through effective use of all performance reports
Distribute, monitor, and maintain use and quality of lead sheets
Manage the collection, collation, and distribution of all sales support information, both internal and external
Manage and motivate staff to participate in rolling incentive schemes ie. Top Gun, Hotel famils
Leading team by active participation in all parts of the business – sales calls, training.

Recruitment, Training& Development

Manage the ongoing recruitment needs of their Program through direction and interaction with the Team Trainer
Ensuring the Team Trainer is “on track” with recruitment needs and recruiting appropriate candidates
Ensuring the center is at the highest capacity to make targets
Ensuring that Team Trainer is delivering appropriate training and induction with all new staff
Active participation in ongoing coaching and development of new staff
Managing retention and turnover in the call center and taking appropriate action to keep it to acceptable levels.

Performance Management

Managing daily/weekly individual performance and work patterns (in conjunction with Team Trainer and Assistant Operations Manager), such as sales per hour per shift, and put performance management plans in place when required
Motivates staff through daily meetings and initiating new ideas to keep staff-driven and morale high
Coaching and developing staff through regular one on one meetings, and through the use of individual Development Action plans
Performing weekly and monthly performance appraisal on non-performing and performing staff respectively
Analyzing all performance reports and daily sales technique feedback to staff.

Client Relationship Management

Maintain ongoing relationships with the General Manager and Key personnel of hotels in your program's region.
Ensure customer feedback/requests are handled promptly and forwarded to Member Services where appropriate
Notify the head office of all ongoing hotel/member difficulties

Administration

Manage and ensure accurate weekly reporting to Head Office
Understand and display competency in all administration tasks
Manage and track the program's ongoing expenses such as phone costs, wages in order to identify any inaccuracies
Manage and direct workload to administration staff to ensure accuracy and effective time management

Head Office Reporting