Date Posted:
Salary:
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Job Description

Position: Waitress (Full time #529861)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Duties and Responsibilities

  • To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
  • To demonstrate a pride in workplace and a high level of commitment.
  • Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Provide excellent service at all time to all of our guests
  • Assist Guest courteously and efficiently
  • Set up tables as per the standard
  • To suggest and correctly take customer food and beverage order with up selling technique
  • Enter all sales in POS without errors. Double check list of items before “sending”.
  • Communicate with Kitchen for any guests’ special request and dietary requirements
  • To prepare the pantry and side station assigned with sufficient Mise en Place
  • To maintain the back of the house neat, tidy, clean and safe
  • Make sure that all product served are accounted for on the final bill before presenting it.
  • Responsible for cash float and cashiering
  • Continuously monitor his/her section for maximum guest’s satisfaction
  • Set up tables according to reservation
  • To deliver the correct order to the table
  • To assist daily, weekly and monthly inventory
  • Clear tables between courses through out the meal
  • To wish each and every guest a warm farewell and thank them for coming
  • To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
  • To maintain all Hotel’s assets

Requirements

  • Reading, writing and verbal proficiency in English.
  • Verbal proficiency in Mandarin language.
  • Have a minimum of 2-year experience in waitress and hostess daily assignments preferably in luxury environment.
  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Work in a safe, prudent and organized manner.
  • Be able to relate to all levels of guests and management.
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Have excellent attention to details and service knowledge

Advertised: 30 Jun 2022 SE Asia Standard Time
Applications close: 31 Aug 2022 SE Asia Standard Time

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Job Detail

  • Job Id
    87a157de3914b2da
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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