Date Posted:
Salary:
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Job Description

  • 20,000,000 IDR ~ 40,000,000 IDR

  • Jakarta

    • Bachelor's Degree in any major
    • Good in English
    • Have 6 years of experience in the same position
    • Experience managing team size 50 team members above
    • Experience in team management on systems, good analysis thinking, and figure oriented to evaluate
    • Strong coaching and leadership skills, ability to motivate employees, and communicate effectively with all levels in the organization
    • Being familiar with the start-up environment and good reporting skills are preferred
    • High responsible and willing to work overtime
    • Willing to work during weekends and public holidays (if needed)

About work仕事内容について

Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies
Create procedures/policies for the sales team to ensure target achievement
Setting KPIs for the team to reach the targets
Create appropriate call scripts/sales promotions to attract customers for selling
Analyzing sales data to improve processes and ensure resources are properly allocated, maximize efficiency and customer satisfaction
Monitoring random calls to improve quality, minimize errors and track operational performance
Ensuring all relevant communications and data are updated and recorded
Reviewing the performance of staff, identifying coaching needs, and planning coaching sessions
Handling the most complex customer complaints or inquiries
Supporting subordinates to solve difficult issues and giving suitable directions
Proposing staff changes in assigned areas, including the hiring, promotion, demotion, vacations, leaves of absence, and release of staff
Evaluating staff on KPIs at the end year and creating new KPIs for next year
Preparing reports on sales daily
Motivating and retaining staff


Salary

20,000,000 IDR ~ 40,000,000 IDR



Work Location

Jakarta



Requirement
  • Bachelor's Degree in any major
  • Good in English
  • Have 6 years of experience in the same position
  • Experience managing team size 50 team members above
  • Experience in team management on systems, good analysis thinking, and figure oriented to evaluate
  • Strong coaching and leadership skills, ability to motivate employees, and communicate effectively with all levels in the organization
  • Being familiar with the start-up environment and good reporting skills are preferred
  • High responsible and willing to work overtime
  • Willing to work during weekends and public holidays (if needed)

English Level

Business Level



Other Language

None



Benefit

THR
BPJS
Private health insurance
Commission
Detail will be discussed in the interview

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Job Detail

  • Job Id
    8a354398fee50965
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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