Baru Front Desk Agent

Date Posted: Posted1 hari yang lalu
Salary:
MERCURE
East Kalimantan+1 lokasi
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Job Description

Job Description
  • Welcomes guests as soon as they arrive with due care and attention
  • Helps encourage customer loyalty by developing friendly, personalised relationships
  • Anticipates guests' needs and takes them into consideration
  • Handles any guest complaints and/or remarks; provides a response as soon as possible
  • Helps bring certain brand concepts to life on a day-to-day basis (all the keys to the city, A/Club, etc)
  • Respects the reservation commitments in full Conveys the hotel's image


· Carries out all operations concerning guest arrival and departure in compliance with internal procedures

  • Informs guests about the formalities, any special conditions relating to their stay and the services available
  • Handles phone calls
  • Applies the procedures of internal audit
  • Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
  • Ensures that all guest documentation is up-to-date and available
  • Makes the update of the information contained in the lectern and e-lectern

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Job Detail

  • Job Id
    8fbdf63f9ef83267
  • Location
    East Kalimantan+1 lokasi
  • Company
    MERCURE
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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