Baru Front Desk Agent

Date Posted: Posted1 hari yang lalu

Salary:

East Kalimantan+1 lokasi

Job Description

Welcomes guests as soon as they arrive with due care and attention
Helps encourage customer loyalty by developing friendly, personalised relationships
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible
Helps bring certain brand concepts to life on a day-to-day basis (all the keys to the city, A/Club, etc)
Respects the reservation commitments in full Conveys the hotel's image

· Carries out all operations concerning guest arrival and departure in compliance with internal procedures

Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls
Applies the procedures of internal audit
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
Ensures that all guest documentation is up-to-date and available
Makes the update of the information contained in the lectern and e-lectern