Job Description

Synpulse is a fast-growing financial services company! With a new strategy to expand our management consultancy services to provide innovative digital solutions under our new brand, Synpulse8, we are driving client success with business and technology know-how. We have offices around the world and are a valued partner to many of the largest financial institutions. Synpulse provides end to end services to our clients from strategic planning to managed services. Our broad expertise in banking and insurance enables us to accompany our clients on their digital journeys and create sustainable added value for them. We also take pride in our OneSpirit which drives everything we do and makes Synpulse a great place to work and develop your career!

As consultants, our users must be equipped with a highly mobile workplace infrastructure. They are always on client side or on the road. Therefore, we designed our IT strategy on a 100% cloud approach.

IT Support Specialist

As an IT Support Specialist, your role will focus on enabling and supporting employees throughout the Synpulse offices globally. You will be part of our global IT support team. As part of the role, you will also be a designated administrator for key applications and cloud services utilized by Synpulse‘s global offices. Additionally, you will be required to participate in various global and local IT projects. You will also be a key individual in the Jakarta office responsible for the daily IT functions and operations.

Responsibilities:
  • Provide IT support and training for end users
  • Ensure that IT tickets are reviewed, actioned, and resolved in a timely manner
  • Ensure that the local office IT infrastructure (e.g. printers, network and laptops) is operational
  • Gather and report enhancement and/or improvement action items during the IT operations meetings
  • Assist with various HR processes (e.g. onboarding, offboarding)
  • Assist with the creation and management of global IT documentation
  • Assist with the local and global IT projects and initiatives
Requirements:
  • At least a Diploma in Information Technology or any other related field
  • Actual Microsoft (cloud) certifications a huge plus
  • Proven experience as a help desk technician (2+ years)
  • Technical familiarity with the following products and technologies are a must:
    • Microsoft Windows 10/11 Operating System
    • Microsoft Office Professional Suite (Office 365 Click-to-run)
    • Basic networking (WAN, LAN, Wi-Fi, printers)
  • Technical familiarity with the following products and technologies will be an advantage:
    • Microsoft Office 365 applications and services (Exchange, SharePoint, Teams, etc.)
    • Microsoft Azure AD and other Azure applications and services
    • Microsoft PowerShell
  • Good analytical and problem-solving skills
  • Excellent written and spoken English
  • Collaborative and takes initiative; self-motivated and driven; inquisitive self-learner
  • Willing to work in a shifting schedule
Kindly submit the following documents along with your application:
  • Motivation letter
  • Resume - including your notice period, current and expected compensation package
  • Recommendation letter (optional)
We look forward to receiving your online application. Also, do visit us on Facebook to find out more about our dynamic company! Should you have any queries, feel free to contact our local Talent Acquisition representative.

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Job Detail

  • Job Id
    8fe1ddfac549c25c
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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