Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reportsâ¦
Place and follow up orders in Matrix based on agreements/contracts when relevant.
Ensure best possible agreements for designated IM categories, according to theâ¦
Pro-actively support the customer to use self-service functions to build trust and operational confidence with the customer in using the features on Twill.net.