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Job Description

Sr Customer Care Representative, Taste & Beyond

We are honored to be the first company that have renewed an upgraded our EDGE certification in our industry worldwide. Now we are one of only 2 companies in the world, to be globally certified by EDGE at MOVE level, the world’s leading business certification standard for gender equality in the workplace.

We are continuously seeking ways to foster a workplace where all our colleagues feel they have equal chances to succeed (the Gender Equality certification is one step of our diversity and inclusion journey).

Diversity is the range of human differences, including but not limited to race, ethnicity, gender, gender identity, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.

Diversity focuses on the differences, while inclusion is the deliberate act of welcoming diversity and creating an environment where all different kinds of people can thrive and succeed.

This function will be reporting to the Senior Customer Care Manager and based in Firmenich manufacturing plant at Cileungsi

Key Responsibilities:
  • Promote the "Customer Orientated" value within the Supply Chain Organization
  • Build an intimate relationship with Firmenich commercial partners and Customers' key representatives
  • Provide solid customer service support to commercial and prospects.
  • Have close collaboration with commercial and related' stakeholders (internal & external) to deliver challenging customers' requirements / needs
  • Versatile and quick to address customer, commercial and related stakeholder's challenges/concerns while ensuring on time deliveries (Post Goods Issued timely)
  • Maintain clear effective communications with customers by highlighting potential issues, opportunities and action plans if such situations arise.
  • Thorough follow up and closure on customer feedback and complaints
  • Monitor & track overseas shipments from affiliates till customers' receipt besides overseeing local plant supply to customers.
  • Assist to reduce overall inventory cost by optimizing forecast, providing good analysis and provision of customer demand, rigorous monitoring of on-time deliver
  • Participate in projects which requires Customer Service involvement
We value:
  • Bachelor Degree in Engineering major and equivalent, min 3 years of experience in Customer Service/Customer Care/Order to Cash is preferred
  • Individual who carries a growth mindset
  • Team Player, Positive attitude, Meticulous and Analytical
  • SAP experience such as Sales & distribution & Materials Management Module is preferred
  • Excellent interpersonal, written and verbal communication skills (in English).
  • Demonstrate professionalism and confidence in customer management
  • Possess excellent listening, sense of urgency and problem-solving skills
  • Able to work independently and effectively under pressure
We offer:
  • Join a talented, dynamic and diverse team and working environment. We are passionate about people, cultures, trends, brands.
  • A global and diverse working environment
  • Highly dynamic and multicultural company

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Job Detail

  • Job Id
    90a74212d7a9a093
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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