Job Description
Responsibilities
Proficiency with maintaining and immediate do remediation on the tickets related to network performance and service degradation
Proficiency with Fortinet and maintain Fortinet appliances on firewalls and SD-WAN, including firewall policy rules, URL-filtering, IDS/IPS etc
Maintain PBX system (creating new extension, configure the SIP Trunk, etc) and IP Phones/IP softphone configuration
Check the status of registered network infrastructure to ensure that it is operating within acceptable limits
Respond to any event generated by monitored device by creating ticket incident and assigned to concern parties
Get acknowledgement from concern parties that ticket has been response
Incident report must be escalated to all concern parties
Use tools to monitor the availability of the network connectivity (i.e. Solarwind, CheckMK, etc)
Proactively raise incident / problem into operational service desk or ticketing system regarding project activity where required
Supporting for network and service desk improvement
Implement pre approve standard change (change request management regarding project based)
Provide risk or advice regarding pre-implementation project where required
Proactively remind and/or notify the team regarding project process and timeline implementation
Qualification
Candidate must posses at least a Professional certificate, Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent
Required skill(s): understand the concept of networking, IP PBX
Cisco/HP Aruba/Dell router and/or switch configuration
Fortinet configuration and troubleshooting
Understand networking security and cyber-security
A Strong ownership attitude and a track record of taking responsibility to any problems and pushing through to resolution
Good interpersonal and communication skill.
Good communication in English (speaking and writting).
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best. We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
