TEAM LEADER CALL CENTER

Date Posted: Posted30+ hari yang lalu
Salary:
Semarang+1 lokasi
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Job Description

Persyaratan
1. Pria / Wanita

2. Usia maks. 30 tahun

3. Pendidikan min. D3 semua jurusan

4. IPK min. 2.75

5. Familiar dengan Social Media dan E-Commerce

6. Memiliki pengalaman Call Center min. 2 tahun

7. Bersedia Shifting

8. Penempatan Kota semarang

Tanggung Jawab
1. Merencanakan, mengelola dan mengawasi semua anggota tim operasional melalui penyusunan, pemantauan, pengarahan, pembinaan dll.

2. Bertanggungjawab untuk memberikan layanan kepada semua pelanggan yang berinteraksi dan menangani permintaan pelanggan.

3. Mengelola semua kegiatan operasional setiap hari.

4. Menindaklanjuti, memantau dan menyelesaikan proses keluhan yang diterima pelanggan melalui aplikasi atau media lain yang tersedia sesuai dengan proses bisnis yang berlaku.

5. Mengelola hubungan antara Contact Center Operation dan pihak terkait lainnya.

6. Melakukan pekerjaan lain yang berhubungan dengan layanan pelanggan.
Disclaimer: melamar pekerjaan di Karir.com tidak dipungut biaya

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Job Detail

  • Job Id
    943c3ff6378bb7d5
  • Location
    Semarang+1 lokasi
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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