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Job Description

Join the future of logistics.
At Maersk, we want to be pioneers in logistics. We’re embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service that can deliver intelligent solutions for customers around the world. We offer At Maersk, our ambition is nothing less than to become the global leader in integrated logistics, offering a truly end-to-end service that makes trade simpler and easier than ever.

But we also need talent of all levels with just as much ambition to match. If you share our drive and commitment, the opportunities are limitless. By combining our scale and resources with an entrepreneurial mindset, we’ll give you the chance to take on bigger challenges, grow faster and develop yourself further. Key responsibilities
  • Own the customer experience by managing and executing the end-to-end shipment process, co-ordinating with vendor and internal stakeholders
  • Ensure the whole shipment lifecycle is executed smoothly, monitor agreed service-level agreements and identify root causes if expectations are not met.
  • Provides quality service to both internal and external customers, responds to all enquiries in a timely and accurate manner
  • Build customer relationships and be curious about their business needs and drivers, in order to better serve them and identify new business opportunities.
  • Focuses on high-quality data to set a high standard for all the assignments managed
  • May perform root cause analyses in the event of escalations, owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
  • Passionately do upselling to promote Maersk, attracts potential customers by answering product and service questions and suggesting information about other products and services
  • Support the digitization agenda by positively influencing customers’ uptake of new e-features
We are looking for
  • Previous customer service experience in logistics and supply chain will be an advantage.
  • Previous experience in a customer facing role, preferably one that involved any form of critical thinking.
  • Can handle pressure and high volume of customers.
  • Personable, energetic and excellent communication skills.
  • Someone who is an excellent team player and able to work effectively under pressure.
  • Should have the ability to converse with people of all levels and is well organised, efficient and effective

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Job Detail

  • Job Id
    94e819208b5e91f5
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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