Resort Manager

Date Posted: Posted30+ hari yang lalu
Salary:
Central Java
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Job Description

Resort Manager

  • Java, Indonesia
  • Executive Office
  • 1348

Job Description

OVERVIEW
AMAN
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks, and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into exciting new ventures.
Act like owners – taking charge, leading by example and an immense sense of pride in our work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.
LOCATION
This position is located at Amanjiwo, our property at central Java, Indonesia.
THE POSITION
The Resort Manager directly supports the General Manager in overseeing all aspects of property management in accordance with the company standards. Maximizes financial performance and ensures high satisfaction levels with the employees, and guests. Assists in executing all policies and procedures while constantly striving to improve all standards of the operation. Responsible for the hiring, training, and discipline of team members.

RESPONSIBILITIES
  • Ensure the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meet or exceed previous service scores and internet rankings. Investigate complaints and initiate corrective action. Promptly resolve any guest complaints or issues
  • Assist General Manager in managing finances of operations including budget and inventory controls. Control expenditures, labor, supplies, etc. in relation to financial forecasts and budget
  • Assist General Manager with analyzing and critiquing profit and loss statements for accuracy and opportunities to improve profitability. Help prepare financial reports for management that clearly explain operational effectiveness, trends, and variances
  • Implement appropriate cost-savings initiatives
  • Assist General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company’s expectations. Collaborate with the sales, marketing, and revenue management teams to create effective strategies
  • Implement and maintain effective open-door communication system that encourages feedback and interaction between all departments
  • Complete property walks to interact with guests and employees; identify successes, issues, concerns and opportunities. Celebrate successes and coach or counsel managers or team members on any deficiencies
  • Ensure good safety practices of employees and guests
  • Uphold the highest standards of cleanliness, sanitation, safety, and conduct
  • Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members. Recruits (hires), trains, coaches and counsels managers and team members, following company, state, and federal regulations
  • Manage and motivate management team in the execution of their duties. Conduct performance appraisals for the managers
  • Maintain a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations
  • Interact with the general public, customers, employees, homeowners, vendors, and government officials with professionalism, tact and courtesy
  • Assist General Manager with establishing and maintaining applicable preventive maintenance programs to protect the physical assets of the hotel. Lead and execute renovation projects/plans
  • Demonstrate positive leadership characteristics which inspire team members to exceed standards and promote team empowerment

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Job Detail

  • Job Id
    9555e8cf194f5d6d
  • Location
    Central Java
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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