Customer Experience drives revenue growth. Satisfied customers are more likely to return to a company and recommend it to their peers. This is why customer-centricity is a core pillar at ZALORA.
A role in Customer Experience puts you at the intersection of insights generation and project management. You’ll be constantly, curiously, and critically analyzing our various customer touchpoints – whether on the website, with our product, or through our operations – and thinking up creative ways to enhance them with either process improvements or even product innovations. The role is cross-functional by nature, which means that you will be learning from and working with teams across departments.
We’re looking for a candidate who is confident working with numbers. Creating “Aha!” moments that give a sneak peak into our customers’ behaviors entail supporting insights with data and building the necessary business cases to gain buy-in. The role is a direct report to Associate Manager Customer Experience. Location based in Bekasi.
Responsibilities:
Requirements :
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group
mhT8Zf2Ket
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
