Baru HIC Exception Handling Agent

Date Posted: Posted1 hari yang lalu
Salary:
DHL Express
Jakarta
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Job Description

(22004HY)

Indonesia-DKI Jakarta-West Jakarta | Full-time | Contract | Standard

Role Summary:

To resolve held shipments (HIC) in the fastest possible manner using tools Internet based directories, and Map Applications (Goggle, Centamap, etc), and ensure that customers receive their shipments at the earliest possible time.


Main Responsibilities:

  • Ensure timely resolution of Exception Shipments (eg. undeliverables and held shipments) through direct contact with shippers and consignees via phone, emails and ODD.
  • Work with Ops Performance Team to ensure that origin countries take actions to resolve cases of incorrect/insufficient information (BA’s, missing phone numbers) leading to HIC shipments.
  • Assist in all shipment resolution actions as directed by customers through customer service.
  • Support and resolve undeliverable shipments while working directly with couriers.
  • Be the single point of contact for the Service Centre within the DHL network.
  • Ensure that all the shipments in HIC are scanned and accounted for, the HIC cage is clean and with as few exception packages as possible.
  • Ensure that all shipments in HIC are scanned and accounted for.
  • Working with Country Ops Performance Team to determine origin failure root-causes and use the appropriate channels to feedback to origins for permanent resolutions (eg. Bad Address)

Requirements:

  • Minimum Bachelor Degree from any major
  • Excellence Communication skills (English), spoken and written
  • Software skills (Word, Excel, PowerPoint, etc.)
  • Preferably having operations or customer service experience within transportation or logistics industry.
  • Line Trainer Certified (subject to local condition)

Posting Legal Entity PT. Birotika Semesta

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Job Detail

  • Job Id
    97e09ad21b4a86c6
  • Location
    Jakarta
  • Company
    DHL Express
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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