CUSTOMER SUCCESS OFFICER (Freelance)

Date Posted: 30 hari yang lalu
Salary: Rp. 3.000.000 per bulan
Bandung•Jarak Jauh

Job Description

THE CHALLENGE

Your main challenge is how to make sure that every lead that comes from every marketing channel is treated so well and deeply understood of their problems and stories. Then you will help those leads convert into paid customers through all of the journeys such as intensive caring communication, follow up leads, broadcast messages, dealing agreements, etc. You will join our marketing team, collaborating deeply with the advertiser, digital marketing team, and finance team.

RESPONSIBILITIES

  • Follow up leads and convert them into paid customers using various channels such as email, WA, phone calls, and meetups if needed.
  • Handle some administrative tasks related to the journey process of converting leads into paid customers.
  • Design and execute various SOPs to enhance the effectiveness & efficiency of the workflow & jobdesc.
  • Manage, monitor, and ensure conversion ratios from leads to paid customers are achieved according to the target.
  • Create monthly reporting related to the effectiveness of the jobdesc that has been implemented.

QUALIFICATION

  • Detailed communicator in text messaging.
  • Able to multi-task with careful attention to detail.
  • Love to make connections with people.
  • Highly fast pro-active person, not slow reactive person.
  • Understand how to use Messaging Platform (WA, Linkedin).
  • Understand how to use Microsoft Word & Microsoft Excel.
  • Self-motivated and able to collaborate in a team environment and single environment.
  • Having a Bachelor's Degree in Communication/Marketing is more preferred.
  • Women preferred.

Contract length: 4 months

Part-time hours: 30 per week

Application Deadline: 10/12/2021

Expected Start Date: 10/5/2021

Job Types: Part-time, Contract

Salary: Rp3,000,000 per month

Experience:

  • Customer Service: 1 year (Preferred)

Work Remotely:

  • Yes

Related Jobs

Job Detail

  • Job Id
    99738d74be4a41b5
  • Location
    Bandung•Jarak Jauh
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job