Adhere to the Spa Policy & Standard Operating Procedures manual. • Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times. • Knowledgeable about all aspects of treatments, spa therapy and the facility. • Perform massage and body treatments in a safe, professional and hygienic manner. • Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion. • Report for appointments on time and thoroughly review appointments after completing each service. • Always maintain a courteous, friendly and professional demeanour with guests / members. • Assist in the operations of the reception, thermal areas and whenever possible for spa guests and colleagues. • Maintain current professional license
Recognise arrivals of all VIP guests arriving in both the spa and hotel. • Ensure the facility is in peak condition at all times. • Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery. • Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities. • Perform regular treatment and facility audits to maintain brand standards. • Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA / Forbes guest satisfaction and is a priority at all times. • Maintain guest confidentiality at all times. • Deal with any guest complaints, comments or concerns with discretion and urgency.
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