Our client is a new financial technology company. To cater the growth of their business, they are now hiring a Head of Call Center to lead the establishment of Call Center Department
Job Description
You will establish Call Center Department
Leading, managing and motivating the team whilst ensuring service levels and targets are met
Attending and participating in Quality and Call Listening meetings / Apply best practice at all times
Undertaking, controlling and delivering on ad-hoc projects
Contribute to the operations of the continuity and staff protection systems
Contribute to the risk evaluation of the resources they are in charge of
Inform without delay the security correspondents of all abnormal situations
Manage stakeholder relationships
The Successful Applicant
Call center establishment/operation experience, preferably from FinTech, Telco or services industry
Understand the basic system required for call center operation
Improve work efficiency and customer service experience through proposal and implementation of improvement of existing business process
Business improvement proposal ability and solution ability
Good command of both written and spoken English
Excellent communication and interpersonal skills
What's on Offer
Exciting career opportunities
Promising career progression
Contact
Gustav Fierdaus
Quote job ref
4214633
Phone number
+62 21 2958 8865
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