Supervisor Data Monitoring Call Center

Supervisor Data Monitoring Call Center

Date Posted: Posted30+ hari yang lalu

Salary:

Mitracomm Ekasarana PT

Jakarta

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Job Description

Tugas dan tanggung jawab :

Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call
Melakukan pengecekan dan tindak lanjut log DC terkait attendance, adherence dan menemukan ketidaksesuaian setiap agent call center
Menjalankan action plan/recovery plan saat terjadi peningkatan call
Membuat rekap performansi service level seluruh layanan operasioanl call center
Membuat rekap data picklist dari setiap agent dan data absensi agent
Melakukan supervisi bagi DC untuk memastikan setiap DC menjalankan tugasnya dengan baik.
Memiliki Leadership yg baik, dan mampu melaksanakan couching dan counseling

Kualifikasi :

Min D3 semua jurusan
IPK Min 2,75
Min pengalaman sebagai Call Center/ WFM call center selama 2 tahun
Memiliki komunikasi dan interpersonal yang baik
Bersedia bekerja shifting
Mempunyqi ketrampilan menggunakan aplikasi komputer
Background Banking dan Call Center lebih diutamakan
Mampu membuat concept scheduling dengan baik
Mampu membuat forecasting calls dengan baik
Mempunyai analytical dengan baik
Penempatan DKI Jakarta.

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Job Detail

Job Id

a2674a1dad22412d
Location

Jakarta
Company

Mitracomm Ekasarana PT
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female

Contact Mitracomm Ekasarana PT

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