Job Description

Isentia is the region’s leading media intelligence and insights company providing services to the world’s biggest brands and organisations. Powered by cutting-edge technology and a team of world-class experts, our mission is to help businesses leap forward where only genuine insight can take them. Isentia has now become part of the Access Intelligence Group. This will be an exciting phase as we join forces to become a global leader in media intelligence and social media intelligence.

WHAT YOU’LL DO:

As an Account Executive, you will be responsible for achieving client satisfaction and client retention for your designated clients by providing the best level of support and service. You will build trusted advisor relationships with a goal of retention whilst maintaining strong client relationships.

Other support responsibilities include, but are not limited to:

  • Handling customer inquiry/complaints via phone and email in a timely manner.
  • Deliver customised reports for selected clients. Ensure accurate and prompt delivery of reports.
  • Deliver prepared sales talk according to client needs, reading from scripts that describe products or service in order to convince potential customers to purchase a product or service.
  • Familiar with social media applications and social media listening tools.
  • Coordinate with other departments (Finance, Ops, Insights, Sales) to support any client matters.

WHAT YOU’LL NEED:

  • Minimum Diploma/Bachelor's Degree in any field (preferably from public relations, communications, and management). Fresh graduates are welcome to apply.
  • Computer literacy and with standard ability to use MS Office & G Suite.
  • Able to work independently and also work with a team.
  • Positive, self-motivated, results driven with a strong customer service focus.
  • Willing to work on a fixed term basis.

At Isentia we value the safety and well-being of our team members, suppliers, and clients and have adopted a ‘no jab, no office’ policy regarding the ongoing management of COVID-19 in the workplace. It is a condition of employment to be fully vaccinated at all times in order to work for Isentia, regardless of the role or whether to work flexibly/remotely during employment. Isentia may require you to provide vaccination evidence at the commencement of employment, and at any time throughout employment to confirm your compliance with this requirement.

Job Type: Contract

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Job Detail

  • Job Id
    a3c60941ef4facc2
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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