Operations - Shopee Express, Trainer

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta

Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Review and evaluate training SOP for Shopee Express customer-facing functions
  • Formulate training material and methods that can be implemented to all of Shopee Express front liners across Indonesia
  • Arrange and deliver the Shopee Express front liners training execution
  • Monitor the implementation and effectiveness of the training program
  • Responsible for the training administration and report
Requirements:
  • At least a Bachelor's degree from any major
  • At least 5 years of experience in handling end to the end training processes, experience in handling a customer-facing function training is preferably
  • Ability to communicate and high willingness to collaborate
  • Excellent problem analysis and problem-solving is required

Related Jobs

  • Quality Assurance Operation

    - 28 hari yang lalu

    Experienced in Call Center (Call Center/ Collection/ QA) for 1 year. Understand Microsoft Excel / Microsoft Office.

  • Chef-Pastry

    - Posted28 hari yang lalu

    Job Category Food and Beverage & Culinary. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing…

  • Front-end Developer

    - Posted12 hari yang lalu

    Familiarity with other frontend related technologies stack, such as NodeJS, GraphQL and Javascript testing tools is an advantage.

  • Digital Programmer

    - Posted22 hari yang lalu

    E.G Nike, Puma, Adidas Garment. Fluent in english and preferably mandarin. Willing to be place in Jepara. 3-5 years digital system programming experience.

  • Marketing Executive

    - Posted30+ hari yang lalu

    Plan and oversee advertising and promotion activities including print, online, electronic media, and direct mail.

Job Detail

  • Job Id
    a3d66106bd93c734
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Shopee

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Latest Job