Social Media Agent

Date Posted: Posted30+ hari yang lalu
Salary:
Indonesia
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Job Description

Requirements:

  • Male or Female, maximum 35 years old
  • Minimum Bachelor (S1) Degree, in any majors
  • Minimum GPA 3.00
  • Have minimum 1 year working experience or projects in customer service area or related fields
  • Good English communication skills
  • Have experience in handling customer query and complaints in e-commerce or other social media platform
  • Have experience in using live chat and social media application
  • Agile, proactive and fast learner
  • Having experience in using Zendesk CMS will be an advantage

Job Descriptions:

  • Handle all consumer inquiries coming from company’s dashboard based on standard operation procedure and guideline provided by the company and client in a timely manner
  • Stay up to date with the latest response and knowledge best practices
  • To ensure start to end case handling e.g. follow-up with client and consumer
  • Work closely and provide back up for other team members in case of absence/unplanned leave as well as workload spike due to arising issues
  • Liaising with client on current promotions and issues or to get latest updates
  • Ready and able to work shifting and holiday, if needed

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Job Detail

  • Job Id
    a45ecf9e5431b351
  • Location
    Indonesia
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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