Social Media Agent

Date Posted: Posted30+ hari yang lalu

Salary:

Indonesia

Requirements:

Male or Female, maximum 35 years old
Minimum Bachelor (S1) Degree, in any majors
Minimum GPA 3.00
Have minimum 1 year working experience or projects in customer service area or related fields
Good English communication skills
Have experience in handling customer query and complaints in e-commerce or other social media platform
Have experience in using live chat and social media application
Agile, proactive and fast learner
Having experience in using Zendesk CMS will be an advantage

Job Descriptions:

Handle all consumer inquiries coming from company’s dashboard based on standard operation procedure and guideline provided by the company and client in a timely manner
Stay up to date with the latest response and knowledge best practices
To ensure start to end case handling e.g. follow-up with client and consumer
Work closely and provide back up for other team members in case of absence/unplanned leave as well as workload spike due to arising issues
Liaising with client on current promotions and issues or to get latest updates
Ready and able to work shifting and holiday, if needed