Position: Revenue Manager (Full time #528536)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia
Duties and Responsibilities
Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions (ie: Lost-it rates cannot dilute brand image)
Provide input into the different booking lead times of market segments to facilitate future control
Monitor and control the hotel’s inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment
Complete forecasts (3 day, 10 day, 30 day and 90 day)
Update booking curve and history spreadsheets daily
Prepare month end reports for Executive Committee and General Manager
Participate in discussion to define rate scales, and ensure correct loading into system
Work with the Sales department to ensure that contracts are logically and correctly loaded in distribution systems
Predict future demand and proactively set controls for managing demand and maximizing revenues
Provide input in selection process of other booking avenues and contracts (eg: voice, third-party, web-sites, etc) to ensure required control mechanisms are available
Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels
Ensure customer retention is appropriately included in rate qualifiers
Provide input as to proven cause and effect of relationship management activities, and ensure that relationships have appropriate terms and conditions
Conduct weekly meetings with the hotel’s Executive Committee to review all revenue decisions for the next 3 months (ie: length of stay, best available rate, 21 day strategy)
Identify future periods where packages might assist in stimulating demand or should be restricted, or where promotions are warranted
Provide input into market perception based on shifting trends on future demand
Participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch
Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts
Monitor and respond to client (travel agent, travellers, etc) concerns related to the processes for reserving the accommodations
Maximize room revenue and occupancy by effectively controlling rates and availability
Update the various distribution channels, (Synxis, SMS, HubX, etc.) for proper rate and room availability.
Assist in the creation and maintenance of rate codes in the various systems
Complete follow through of no-show and late cancellation charges
Ensure that Guest History is updated and acted upon accordingly
Clarify duties and responsibilities of Reservations colleagues and ensure that work processes are in a logical order
Ensure proper staffing at all times
Ensure that Legendary Quality Standards, policies and procedures of MOJKT are properly understood and followed through
Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
Control and analyze departmental costs to ensure performance is within budget
Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions, etc.
Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
Handle all guest complaints and comments relating to the department tactfully
Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
Cooperate and coordinate teamwork with other departments
Other tasks as deemed appropriate by the Director of Sales and Marketing and the General Manager
Advertised: 25 Apr 2022 SE Asia Standard Time Applications close: 31 Jul 2022 SE Asia Standard Time
This is a sales position with accountability for driving multiple market segments business growth for Kevlar®, Nomex® & Tyvek® product line in Indonesia.
Persyaratan - Pria/Wanita, usia maksimal 40 tahun. - S1 Pendidikan Komputer/Informatika/sejenisnya. - Memiliki pengalaman dibidang yang sama minimal 2 thn. â¦
Patterner of Sample Room (PS).
? The incumbent must have strong analytical thinking, excellent communication & presentation skill, flexible, high integrity and â¦