Grab Driver Center Team Leader

Date Posted: Posted24 hari yang lalu
Salary:
Grab
Jakarta
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Job Description

Job Description: Life at Grab :
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. Get to know our Team:
The dynamic team who provide you the environment to grow and better your career

Get to know the Role:
  • Supervise for day-to-day Grab Driver Center Operation, and assist GDC Manager and Assistance Manager with managerial and administrative functions.
  • To achieve satisfactory Partners and Consumers experience during a visit to Grab Driver Centre.
The day-to-day activities:
  • Manage and Supervise day-to-day operations at Grab Driver Centre.
  • Achieve GDC OKRs, such as Target Average Handling Time (AHT), Average Waiting Time (AWT), Customer Satisfaction (CSAT), Dissatisfaction score (DSAT), Online quiz and another OKR required.
  • Monitor quality performance and Service Level Agreement (SLA).
  • Hold Responsible to achieve sales target (daily, weekly, monthly).
  • Maintain knowledge of all Team members related by functions, cross functions to ensure all Team members can deliver good service to Partners and Consumers.
  • Evaluating Team performance and providing feedback to team members.
  • Formulates recommendations and provides feedback to management regarding operational policies and procedures.
  • Assist in managing the security and safety of the GDC/branch.
  • Maintain control over audit procedures to ensure compliance with control.
  • Resolves Partners and Consumers' problems and Team member complaints as needed.
The must-haves:
  • 2-3 years of experiences
  • Excellent verbal and written communication skills
  • Strong Customer Service & Sales Skills
  • Leadership Skills
  • Results Driven Attitude
  • Attention to Detail
  • Ability to motivate team members
  • Ability to supervise multi-functional tasks
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers. About Grab Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.

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Job Detail

  • Job Id
    a77686c694fcf211
  • Location
    Jakarta
  • Company
    Grab
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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