About the job
Supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.
Responsibilities
Client Servicing
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
Identify and recommend enhanced and new services that answer clients' business needs
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
Build and maintain ongoing relationships with the identified key persons within the client organization
Attend client planning meetings and contribute by matching NielsenIQ products to client needs
Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients
Financial Management
Manage client funds and ensure that all funds are depleted by year-end
Contribute a minimum of 5 proposals to proposal pipeline
Contribute to overall team plan by generating revenue and/or cost-savings ideas
Functional/Technical
Maintain accurate and up-to-date knowledge of research techniques and applications
Provide value-added analyses and respond to special requests
Manage data quality issues by overseeing data inquiry process
Ensure standard operating procedures within area of responsibility are observed
Recommend improvements in work processes within area of responsibility
People Management
Set objectives and monitor performance for the team
Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate
Address professional development goals and needs of direct reports
Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures
About you
You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your client’s needs and requirements. You'll use this knowledge to develop in-depth analytics and create compelling stories that deliver the insight to drive business growth.
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
