Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team
The Incubator team is responsible for overseeing, shaping and growing the business in Grab. We contribute towards Grab’s vision of being Southeast Asia’s super app by providing everyday services that matter most to consumers in Indonesia. We develop and execute business strategies that help us achieve our vision in serving our community. We make an impact by creating mutually beneficial collaborations with corporate partners to enhance their business offering and impact the lives of customers. Our team is made up of a young/established/longstanding team. If you are looking for part of the team to drive growth for Grab, then you should join our team!
Get to know the role
We are looking for Account Management to help Grab build strategic relationships with high-profile merchants and drive revenue. We believe a successful candidate has good management skills, but if you believe you have what it takes then we’d love to hear from you either way. This role is required because We're looking for someone who can operate independently, get things done promptly, and achieve successful results. In return, you will get an opportunity to be part of the team to drive growth for Grab.
The Day-to-Day Activities
You engage with our merchants and build strong business relationships, listening to their needs, feedback and always stay in close communications
You form marketing campaigns and initiatives together with our partners to add value to our users, forming a win-win situation
You help drive growth and high ROI - ensuring that our partners are growing together with Grab.
Take a data driven approach to estimate ROI and KPI analysis for each partner in order to grow basket size and create loyal customers
You will serve as the point of contact between the merchant and internal stakeholders (i.e. Customer Experience team) and ensure our partners are maintaining service and food quality consistency
You will ensure that issues of concern are resolved promptly over email, phone, or in person
You are required to collaborate cross functionally with the product, operations and merchant acquisition team to make sure our merchants have the best possible experience
You will help create frameworks, processes and tools to help manage the team performance, in order for knowledge continuity to serve our merchants better
The Must-Haves
You have Heart, Humility, Hunger, Honor
You have a minimum 5 years of experience in account management, business development or sales operations.
You have a good track record of driving revenue through partnerships
You are able to work well under pressure and in a dynamic environment
You are able to articulate and write well in English
You have a good grasp of the how the delivery space and food delivery business operates
You have great negotiation skills to help you close and secure partnerships
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.
