Assist and answer customer questions and queries through our existing communication channels i.e phone calls / email / live chat.
Ensure end to end follow up on customers issue from ticket raised till solution given and case closed.
Be responding to customers on pre-sales/ after sale service too.
Pre-sales service - Answering calls from customers or Check and reply emails/live chat from customers with friendly and professional manner.
Understand customers' query and responds to them with correct information.
Escalate the ticket to related team/department if further clarification needed.
Follow up on every ticket with relevant department and ensure customer informed on the progress/solution.
Convert customer to spend with us thru phone/email/live chat.
Ensure all documentation of order placement, invoicing and order delivery is done accordingly After Sales service / Customer Feedback / Servicing / Repair / Warranty.
Answering calls from customers or Check and reply emails/live chat from customers with friendly and professional manner.
Raise ticket on system and log customers issue (collecting customer particulars, entering information to the system).
Escalate the ticket to related team/department.
Follow up on every ticket with relevant department and ensure customer informed on the progress/solution.
Requirements:
Bachelor degree holder any field.
Minimum 1 year experience in customer service/social media listening team or live chat environment.
Must be able to communicate in Bahasa and English.
Able to manage several conversations at once while still providing the best sales / support possible to customers.
A Calm and patient person.
Familiarity with live chat/Marketplace chat/Call center systems (zendesk, livechat, chatbot, etc) is a plus
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