Guest Service Center

Date Posted: Posted30+ hari yang lalu

Salary:

Jakarta

Job Description

Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Keep up to date on Hotel and local information, ensuring knowledge of all departments
Process Room Service orders & Room Reservation, confirming accuracy
Handle guest concerns and react quickly, logging and notifying proper areas
Have full knowledge of the hotel’s emergency procedures
Follow department policies, procedures and service standards

Work Experience

Previous room service order taker, reservation experience preferred
Computer literate in Microsoft Window applications
Strong English communication skills both verbal and written
Strong interpersonal and problem solving abilities
Service focused personality and passion for hospitality
Ability to work with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits