Japanese-Service Delivery Lead
Career Level: 7
Overall Purpose:
The capability manager is responsible for assisting the organization in better understanding, and effectively integrating, re-aligning and applying the total enterprise ability or capacity to achieve strategic and current operational objectives.
· Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
· Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, and collections;
· Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
· Communication with the client to ensure that the AR department complies with the latest changes in the procedures
· Develops good client relationships and good relations with the colleagues
· Lead client meetings to discuss debtor performance and address issues as required
· Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client
· Prepares forecasts / budget for the Team and conduct manual invoicing
· Review account status for credit release
Educational Qualifications
· CPA an advantage but not required; preferred are graduates of accounting, business or its branches;
Other Qualifications
· Proficient in MS Office, SAP, or any accounting-related ERPs
· Strong verbal and oral communication & client-facing skills
· Minimum 4-5 year experience in the finance and accounting field; preferably with experience in procure-to-pay processes;
· Positive approach in supporting customer & company needs
· With managerial or supervisory experience; must be able to lead a team of supervisors/team leads
· Goal-oriented individual with strong time and task management.
· Organized and methodical person with logical approach in addressing issues and strong analytical skills
· Ability to solve urgent matters and work under pressure
· Ability to impose a proactive spirit in the team
· Flexibility, especially in the period of month/quarter/year-end closing
Language Requirements
· Japanese – N1 / N2 Level
· English – Fluent
Domain and Related Tools:
· BPO experience is preferred
· With F&A educational background, F&A experience, MS Office skills and F&A ERP skills
Working Conditions
· Moderate to no travel depending on project involvement
· Overtime and On-Call may be required
· Client holidays are observed instead of Philippine or local holidays
· Permanent work location: Manila, Philippines
Job Type: Full-time
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