Telephony & Call Center Operation Engineer

Date Posted: Posted30+ hari yang lalu
Salary:
PT Bank Mandiri (Persero) Tbk.
Jakarta
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Job Description

Provide day-to-day operations of voice and recording support team

Provide 2nd level support on contact center technology (incl video call) problem: identifies, diagnoses, and resolves problem

Create and maintain comprehensive documentation for all implemented voice and recording Develop and maintain processes and procedures related to the management and deployment of data center infrastructure that includes power planning, structured cabling, and mechanical requirements
Bachelor's/Master's Degree in Computer Science, related field or equivalent work experience

CCNA and CCNP Voice certificate

Experience with cisco voice infrastructure (Cisco UC/CUCM, voice gateway, ip phone etc)

Experience with call center technology

Experience with PBX technology

Experience with recording technology (NICE, Verint etc)

3+ years of experience in Managing dan Maintenance for qualifications above Project & Resource Management (time management, resource allocation, comunication management, and risk management)

Documentation Management (writing and document classification)

ITIL/ IT Service Management Framework (conceptual understanding)

Deep knowledge with voice/video data communication technologies : SIP, H323, MGCP etc

General Skills

Able to work in a technical team and within tight deadlines

Communication (respectful, professional expression of thoughts/ ideas, well organized, and clear/ factual communication)

Leadership (experience in conducting knowledge sharing/ training sessions, project management experience)

Good level of written and oral communication in english language.

Fast and easy adapt with new technology

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Job Detail

  • Job Id
    ad0841e9c3e02b05
  • Location
    Jakarta
  • Company
    PT Bank Mandiri (Persero) Tbk.
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact PT Bank Mandiri (Persero) Tbk.

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