Date Posted:

Salary:

Handle customer complaints, questions, and concerns
Assists with or performs administrative tasks
Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work

Requirements :

At least Bachelor degree from reputable Universities majoring Hospitality Management
Having a minimum 5 years of experience in Service Centre as a Service Centre Manager in Customer Service division or Hospitality Industry will be advantage.
Demonstrates excellent interpersonal skills
Possesses detailed knowledge of company goals, products, and services
Exhibits strong organizational skills and ability to think creatively and analytically
Demonstrates strong leadership skills and capable of remaining patient and calm when dealing with frustrated customers
Works well with a team.
Demonstrates ability to use Microsoft Office Suite
Willing and able to travel for Service Centre visit
Capable of conducting independent research
Maintains professional but friendly and outgoing demeanor and able to multi-task effectively
Demonstrates strong problem solving skills and possesses strong persuasive skills
Demonstrates Strong Customer-Facing Skills
Having strong Written and Verbal Communication both English and Bahasa