Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team
Part of the core GrabFood East Java team, to lead and grow the business.
Monitor and drive improvements in the city performance,
Understanding local dynamics by area and time,
To improve reliability and overall marketplace efficiency
Build strong local operational processes, working with local and country teams
Get to know the role
Functional
Building processes to monitor real-time activities on the ground and implementing operational fixes to improve reliability.
Proactive collaboration with local Driver Operations teams as well as country teams and product teams to improve the overall GrabFood driver experience
Manage local team for on ground operational work
People
Hire and manage strong local operations team
The Must-Haves
Minimum 4-5 years of relevant work experience in consulting, category/product management, or start-up/tech industry
Understand and experience to manage P&L (profit and loss)
Strong analytical ability, comfortable with analyzing data to make decisions
Strong people and stakeholder management experience
Understand how to build processes, with great communication/interpersonal skills
Able to communicate in English, including reading/writing
Willing to be hands on as needed and proactively assume responsibilities and ownership
Ability to work independently and deal effectively with complex, changing, and ambiguous environment
Willing to be located in Surabaya and to travel
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries
Join us today to drive Southeast Asia forward, together.
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